About these terms
These Terms of Service (“Terms”) form a binding agreement between you and MINE-HOMES ENTERPRISES LIMITED, a company registered in Nigeria with RC number 9681489 (“Mine Homes”, “we”, “us”). They govern your use of Mine Homes Mail, available at inbox.mine-homes.com and through our installable app (the “Service”).
By creating a workspace, accepting an invitation or otherwise using the Service, you agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy. If you use the Service on behalf of an organisation, you agree on its behalf and “you” includes that organisation.
The Service
Mine Homes Mail is a web mail client and productivity workspace. It connects to the mail host you already use — for example cPanel hosting, Zoho Mail or Google Workspace — over standard protocols (IMAP and SMTP) so you can read, organise and send mail, and adds tasks, calendar, contacts, notes, files, AI assistance and integrations around it.
We do not host your mailboxes. Your mail is stored and delivered by your mail host. Your mail host’s own terms, limits and availability continue to apply, and we are not responsible for mail lost, delayed, rejected or filtered by your mail host or by recipients’ servers.
We may improve, change or retire features from time to time. Where a change materially reduces the features of a paid plan you are on, we will give you reasonable notice.
Accounts and workspace owners
A workspace is created by an owner for one or more email domains. The owner and any administrators they appoint control the workspace: they can add or remove people, connect domains, enable features such as AI, choose a plan and manage billing.
By connecting a domain, the owner confirms that they — or the organisation they represent — own or are authorised to administer that domain and its mailboxes, and that they have the authority to allow people to use the Service with them.
- Keep your sign-in details and mail passwords confidential and turn on 2-factor sign-in.
- Tell us promptly at support@mine-homes.com if you suspect unauthorised access to your account.
- You are responsible for activity under your account and, for owners, within your workspace.
- You must be at least 18 years old to create a workspace.
Acceptable use
You agree not to use the Service, or allow others to use it, to:
- send spam, bulk unsolicited messages or mail that breaches anti-spam or marketing laws;
- carry out phishing, impersonation, fraud or any attempt to obtain credentials or payment details under false pretences;
- send, store or share malware, viruses or other harmful code;
- create, store or share content that is unlawful, infringes the rights of others, or is abusive, harassing or exploitative;
- misuse AI features — including attempting to generate unlawful or deceptive content, extract the underlying models or prompts, or exceed usage limits through automation;
- reverse engineer, decompile or attempt to derive the source code of the Service, except where the law expressly allows it;
- scrape, crawl or harvest data from the Service, or access it by automated means other than our published interfaces;
- probe, overload or interfere with the Service, its security or other customers, or circumvent plan limits or access controls.
We may investigate suspected breaches and take proportionate action, including removing content, limiting features or suspending access.
Plans and billing
We offer a Free plan and paid plans (currently Pro and Business). Paid plans are priced per person in Nigerian naira (NGN) and are billed monthly or yearly in advance. Current prices are shown on our pricing page.
- Payment. Payments are processed by Paystack. When you pay by card, Paystack securely saves the card so that your plan can renew automatically. We never see or store your full card number.
- Renewal. Your plan renews automatically at the end of each billing period at the then-current price until you cancel.
- Adding people. Seats added during a billing period are prorated for the remainder of that period and charged immediately.
- Downgrades and fewer seats. Moving to a lower plan or reducing seats takes effect at your next renewal; you keep your current plan until then.
- Failed renewals. If a renewal payment fails, we retry on days 1, 3 and 7 after the due date and let you know each time. If payment still fails, your workspace moves to the Free plan. Nothing is deleted, but features and limits beyond Free stop applying until you pay.
- Price changes. We may change prices with at least 30 days’ notice. New prices apply from your next renewal after the notice period.
Free trial
New workspaces receive a 14-day trial of the Pro plan. No card is required. At the end of the trial, if you have not chosen a paid plan, your workspace moves to the Free plan automatically and no charge is made.
Cancellation
You can cancel a paid plan at any time from your workspace billing settings. Cancellation takes effect at the end of the period you have already paid for; until then you keep full access to your plan. After that, your workspace moves to Free. Refunds are covered by our Refund & Cancellation Policy.
Your data
You and your organisation own your data — your mail, files, tasks, notes, contacts, calendar entries and any other content you bring to or create in the Service (“Customer Data”).
You grant us a limited, non-exclusive licence to host, copy, process, transmit and display Customer Data only as needed to operate, secure, support and improve the Service for you, and as described in our Privacy Policy. We do not sell Customer Data and do not use it for advertising.
You are responsible for having the rights and permissions needed for the Customer Data you process through the Service.
AI features
AI features, such as summaries, smart replies and priority sorting, are available on eligible plans and are off until an administrator enables them for a domain. Administrators can switch them off again at any time.
When you use an AI feature, the relevant content is sent to a third-party AI provider to produce the result. Our providers are not permitted to use your content to train their models. AI output can be inaccurate, incomplete or inappropriate: review it before relying on it or sending it, and do not use it as professional, legal, financial or medical advice. Daily usage limits apply per plan.
Third-party integrations
You can connect third-party services, such as GitHub, and configure webhooks that send events to web addresses you choose. We act on your direction when we send data to these services. Your use of a third-party service is governed by that provider’s terms and privacy practices, and we are not responsible for how they handle data we send at your request. You can disconnect integrations at any time.
Availability and support
We work hard to keep the Service available and secure, but it is provided without a service level agreement on the Free plan, and we do not guarantee uninterrupted or error-free operation on any plan. Planned maintenance will be scheduled to minimise disruption where possible. Because the Service depends on your mail host, outages or changes at your mail host may affect it. Support is available at support@mine-homes.com.
Suspension and termination
We may suspend or restrict access, with notice where reasonably possible, if you breach these Terms, if your use creates a security or legal risk to us or others, if payment is overdue beyond the retry period described above, or if we are required to by law.
You may stop using the Service and delete your workspace at any time. We may end the Service or these Terms with at least 30 days’ notice, or immediately for serious or repeated breaches. On termination, your right to use the Service ends, and we delete Customer Data as described in our Privacy Policy. Sections that by their nature should survive — including ownership, disclaimers, limitation of liability, indemnity and governing law — continue to apply.
Disclaimers
To the extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes rights you have under applicable consumer protection law that cannot be excluded, including under the Federal Competition and Consumer Protection Act 2018.
Limitation of liability
To the extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, goodwill or data, arising out of or in connection with the Service.
Our total liability for all claims arising out of or in connection with the Service or these Terms is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim. This limit does not apply to liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.
Indemnity
You will defend and indemnify MINE-HOMES ENTERPRISES LIMITED and its officers and staff against claims, losses and reasonable costs (including legal fees) arising from your Customer Data, your breach of these Terms or the acceptable use rules, or your use of the Service in breach of law or the rights of others.
Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria.
If a dispute arises, please contact us first at support@mine-homes.com — we will try in good faith to resolve it amicably within 30 days. If it is not resolved, either party may refer it to arbitration in Lagos under the Arbitration and Mediation Act 2023, before a sole arbitrator, in English; or, where arbitration is not appropriate or available, to the courts of Lagos State, Nigeria, which will have exclusive jurisdiction. Either party may seek urgent interim relief from a competent court.
Changes to these terms
We may update these Terms to reflect changes to the Service, the law or our business. For material changes we will give workspace owners at least 30 days’ notice by email or in the app before they take effect. The “Last updated” date above shows when they last changed. Continuing to use the Service after changes take effect means you accept them.
Contact
MINE-HOMES ENTERPRISES LIMITED, RC 9681489, Lagos, Nigeria. Email support@mine-homes.com for questions about these Terms, or privacy@mine-homes.com for privacy matters.
MINE-HOMES ENTERPRISES LIMITED · RC 9681489 · Lagos, Nigeria